Customer Service

Privacy Policy
We value our customers privacy.  We do not sell or share Names, Addresses, Phone Numbers or Email addresses.  We use these only to process your order and to let you know about events, sales etc. that are relevent to The Artistic Pony Studio, Ltd.

Return Policy
We offer store credit on returns and exchanges only.  Many of our items are handmade and unique.  Our artists stand behind their work and can make reapirs if needed.  If you have any problems with a piece you have purchased please contact us right away.

Photography
We make every effort to photograph our pieces to represent them accurately.  Some views will be smaller to show the entire piece or larger to show detail.

About our Products
Many of our items are handmade.  Imperfections can be part of this process but not to the detriment of the piece.

About Shopping on our Site
Most pieces in our catalogue are unique.  These items are sold in quantities of only one. If an item is made by one of the artisans we may be able to create another piece.  Please note that no 2 pieces will be exactly the same.
Pieces in our catalogue are available if there is a quantity of one.  Available pieces will normally ship within 2-3 business days.

Contact Us
If you have any questions regarding a purchase, an artist or a particular piece, please contact us by email at: theartisticpony@aol.com or by Phone Toll Free (888)820-7669.